Service & Support
Come in
Service has always been a top priority for us. Therefore we provide you a personal account, where you can log in easily and get your important documents for your Kammrath & Weiss Product.In addition, you can send a support request directly to our service staff. For complex issues, we offer an on-site service, so that we can process and solve your request locally.
You will receive your user name and password with your Kammrath & Weiss product.
Remote maintenance
Per TeamViewer
If you have a problem with our software or your computer, many things can be solved quickly and efficiently by remote maintenance via TeamViewer.
This is how it works:
- If you have not yet installed remote maintenance, click on the remote maintenance icon, download the file and start the installation.
- In the next step, call us and our support team will contact you as soon as possible.
- Have the displayed ID and password ready and tell them to your service technician.
- Now they can directly access your screen and actively intervene if you want.
- By the way, the password is regenerated with every new start.
- This ensures that no one can access your computer without being asked.
Contact
for Service requests
Presentation
Per TeamViewer
Even if we can’t be on-site, we will be in contact online.
Via our remote maintenance software we present you further information, pictures, videos and drawings and present you our products or solutions.
If required, click on the presentation icon and let a contact person at Kammrath & Weiss show you the products that are of interest to you.
